Terms and Conditions
1. BACKGROUND
Bristol Golf Breaks is the trading name of a partnership of the following named golf clubs
- Burnham & Berrow, St Christopher’s Way, Burnham on Sea, Somerset TA8 2PE
- Chipping Sodbury Golf Club of Trinity Lane, Chipping Sodbury Bristol BS37 6PU
- Chippingham Golf Club, The Club House, Malmesbury Rd, Chippenham SN15 5LT
- Clevedon Golf Club, Castle Road, Clevedon, BS21 7AA
- Cumberwell Park, Great Cumberwell, Bradford-on-Avon BA15 2PQ
- Enmore Park, Enmore, Somerset TA5 2AN
- The Kendleshire Golf Club, Henfield Road, Coalpit Heath, Bristol BS36 2TG
- Filton Golf Club, Golf Course lane, Bristol, BS34 7QS
- Henbury Golf Club, Westbury-on-Trym, Bristol BS10 7QB
- Knowle Golf Club, Fairway, West Town Lane, Brislington, BS4 5DF
- Mendip Spring, Honeyhall Lane, Congresbury, Bristol, North Somerset, BS49 5JT
- The Players Club, Codrington, South Gloucestershire BS37 6RZ
- Stockwood Vale, Stockwood Ln, Keynsham, Bristol BS31 2ER
- Tall Pines Golf Club, Cooks Bridle Path, Downside, Backwell, BS48 3DJ
- Weston-super-Mare Golf Club, Uphill Road North, W-s-M, BS23 4NQ,
- Worlebury, Monks Hill, Worlebury, Weston-super-Mare BS22 9SX
Bristol Golf Breaks acts as an agent on behalf of a partnership of the Golf Clubs listed above. The purpose of the partnership is to promote play and stay golf packages in the Bristol and surrounding area in association with accredited accommodation providers.
Exclusive Golf Breaks Ltd acts as booking agent for Bristol Golf Breaks who acts as agent only in respect of all bookings taken and/or made on your behalf. They accept no liability in relation to any contract you enter into, or for any services or arrangements you purchase, or for the acts or omissions of the chosen accommodation provider, the golf clubs or other person(s) or party(ies) connected with any arrangements For all arrangements, your contract will be with the chosen accommodation provider and the golf clubs.
2. ACCURACY
Every effort has been made to ensure the accuracy of the information (including prices), in our brochures, promotional material and printed media, on our website (www.bristolgolfbreaks.com) and in our email newsletters and quotes – nonetheless, changes and errors can occasionally occur. Will you please therefore check the details of your chosen break (including the price) at the time of booking. We reserve the right to make changes to and correct errors in advertised prices and other details at any time before your break is confirmed.
3. RESERVATIONS
All accommodation and golf are offered subject to availability. No allowance can be made for meals not taken, golf not played or for rooms not occupied for the full period of the booking. A deposit of £40.00 per person is required to secure a booking. The subsequent balance must be paid, not later than four weeks prior to arrival, or upon confirmation of booking, if the booking is within four weeks of commencement. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.
4. COSTS
All rates are per person based on two people sharing a twin or double room. If a twin or a double room is let as a single room, a supplement may be charged. VAT is inclusive at the applicable rate at the time.
5. METHODS OF PAYMENT
We accept payments by credit/debit cards (except American Express). BACS and cheques are also accepted.
6. CONFIRMATION OF BOOKING
On receipt of your payment, you will be sent an email confirming your booking and giving you a statement of account. The statement of account will show the balance to be paid and the date by which it is due. At this point your binding contract will come into existence. Please check the confirmation carefully as soon as you receive it. Contact the booking agent EGB immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
7. CLIENT PAYMENTS
In order to comply with the “Package Travel, Package Holidays and Package Tours Regulations 2018,” all client money is held in trust until the clients’ golf break has been completed.
8. CANCELLATION
Clients are reminded that a holiday booking is a legally binding contract. If you cancel or shorten your holiday, you are still liable to pay. We therefore strongly recommend all clients to take out Holiday Insurance when placing a Booking. Should you have to cancel your break for any reason, please inform EGB immediately in writing.
In the event of a cancellation, we will endeavour to recover as much of the cost of the booking as possible, but this is at the hotel and golf clubs discretion.
9. HANDICAP CERTIFICATES
Whilst a certificate of playing ability is not essential on all courses, knowledge of etiquette and the rules of golf are expected and each golf course reserves the right to refuse access if it is judged that individuals do not display the required knowledge. We cannot be held responsible in these circumstances.
10. DRESS CODE
Appropriate dress and footwear should be worn at all times on the course and in the clubhouse. We cannot accept any responsibility in any ruling by the golf course if you or any of your group is unable to play due to inappropriate attire.
11. PLAYING CONDITIONS / AVAILABILITY
Whilst the courses at all golf clubs are all maintained to a high standard, their actual playing condition may vary from time to time due to essential works or adverse weather conditions. For instance hollow tining is an essential part of course maintenance and as the timing depends on weather, we are not always aware of when this will occur. Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. Equally trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. If you are unable to play golf on your break due to course closure we will, without guarantee and at the golf club’s discretion, try and obtain a partial refund or green fee vouchers for the golf element of the break.
We cannot be held responsible should inclement weather prevail, or for the condition of the course, during your break. If circumstances prevail such that a tee time is no longer available on a specific course on the dates of your intended visit due to events subsequent to your original date of booking, every effort will be made to provide golf at one of the other golfing destinations within Bristol Golf Breaks or an appropriate refund of green fee will be made.
12. COMPLAINTS
As we act only as an agent for the golf clubs and the chosen accommodation provider, if you have a complaint or experience any problems during your break please inform the golf club or accommodation provider concerned immediately. When a complaint is specific to issues arising during your break, compensation is down to the golf club or accommodation provider. If a satisfactory conclusion is not reached please notify us in writing and we will monitor recurring problems with any of the golf clubs or accommodation providers we promote.